Privacy policy
The Scarlet Lab is committed to protecting your privacy. This privacy policy tells you how we collect and use information and is in accordance with the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals. In this privacy policy “personal information” means any information from which your identity is apparent or can be reasonably ascertained.
Collection of your personal information
The Scarlet Lab website can be viewed without providing personal information, however, if you would like to purchase items from The Scarlet Lab online shop, we will require certain pieces of personal information to be able to deliver the items you purchase, and to offer the benefits of The Scarlet Lab loyalty program.
We only collect personal information that is necessary to process and deliver your order efficiently. We will not collect sensitive information about you or any type of Commonwealth identifier.
The type of personal information we will collect about you includes:
- your name
- address
- phone number
- email address
Use and disclosure of personal information
We will only use the collected personal information to process and deliver your order. We will not e-mail you in the future unless you have given us your consent. If you do provide consent for your email address to be in The Scarlet Lab loyalty program, we will give you the opportunity to be removed from this program at any time by emailing us or using the contact us facility on The Scarlet Lab website. We will not disclose your personal information to any other entity.
Quality of personal information
The personal information we hold will be accurate and up to date as provided by you in the checkout process in The Scarlet Lab online shop. The personal information that we hold about you can be checked by emailing us. Since it is difficult to check the identity of the person emailing is, in order to ensure that we are not disclosing your information we would ask that you provide the information to us and we will confirm whether we have the same information. If we find any inaccuracies we will delete or correct it promptly on the secure server.
Security of personal information
The personal information which we hold will be held securely in a password protected database and only those who are processing orders have access to the database. Those with access to the database are trained in privacy and security policy as set out in the Privacy Act 1988 (Crh). The Act will be reviewed on a regular basis.
Website analytics (wording adopted from http://www.australia.gov.au/privacy-policy)
To improve your experience on our site, we may use ‘cookies’. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.
Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites, we advise you to be aware and read their privacy policy.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage. By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.
The Scarlet Lab also uses interfaces with social media sites such as Facebook, Instagram, Twitter and others. If you choose to “like” or “share” information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other Personal Information.
More information
For more information about the Act and terminology used in this privacy policy, please visit the webpage of the Australian Government Office of the Australian Information Commissioner (OAIC).
If you have any questions or comments about how we manage privacy, please do contact us.